Privacy Policy

This Privacy Policy outlines how JourneyLink eSIM Guide ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the airalos-travel.click website ("Site"). This policy applies to the Site and all products and services offered by JourneyLink eSIM Guide. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Data Controller

The data controller responsible for the processing of your personal data is:

JourneyLink eSIM Guide

Address: 80 Robinson Road, #10-01, Singapore 068898

Email: [email protected]

2. Data Collected

We collect personal identification information from Users in a limited number of ways. Specifically, we collect information when Users voluntarily submit such information to us through our contact form. The types of personal data collected via the contact form include:

Name: To address you personally in our response.
Email Address: To communicate with you regarding your inquiry.
Message Content: The details of your inquiry, which may contain various types of personal data depending on what you choose to disclose.

No other personal data is collected through direct input on our website. We do not require registration or user accounts.

3. Cookies and Local Storage

Our Site uses cookies and local storage in a highly restricted manner. We employ these technologies solely for the purpose of managing cookie consent. When you acknowledge our cookie banner, a flag is stored in your browser's local storage to prevent the banner from reappearing on subsequent visits for a specified period.

Purpose: To record your consent regarding our use of cookies.
Type: Local Storage item.
Data Stored: A simple boolean value or timestamp indicating consent.
No Tracking: This local storage item does not track your browsing activity across different websites or gather any personal data beyond your consent status for our site.
No Analytics: We do not use any tracking cookies, analytical cookies (e.g., Google Analytics), or advertising pixels. Our website is designed to provide information without monitoring user behavior.

You can manage or disable local storage and cookies through your browser settings. However, disabling them might affect the functionality of the cookie consent banner.

4. Legal Basis for Processing

Our legal basis for collecting and processing the personal data obtained through the contact form is your explicit consent. By submitting the contact form, you are providing affirmative consent for us to process your name, email address, and message content for the purpose of responding to your inquiry.

For the use of local storage for cookie consent, the legal basis is our legitimate interest in providing a user-friendly experience while complying with data protection regulations regarding consent.

JourneyLink eSIM Guide does not sell, trade, or rent Users' personal identification information to others. We do not share your contact form submissions with any third parties, except as strictly necessary to comply with legal obligations (e.g., a court order) or to protect our rights, property, or safety.

Our operational model emphasizes direct interaction and minimal data processing, ensuring that your data remains within our control for the sole purpose of responding to your inquiries.

6. Retention Period

The personal data collected through contact form submissions (name, email, message) is retained only for as long as necessary to fulfill the purpose for which it was collected, which is to respond to your inquiry and manage any follow-up communication. Generally, we will retain contact inquiries for a maximum period of 12 months from the date of the last communication. After this period, the data will be securely deleted or anonymized.

Information stored in local storage for cookie consent is typically retained for a period consistent with the consent validity (e.g., 6-12 months) or until you clear your browser's local storage.

7. Your Rights

As a data subject, you have several rights concerning your personal data. You may exercise these rights by contacting us at [email protected]. Your rights include:

Right to Access: You have the right to request copies of your personal data we hold.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Withdraw Consent: Where the legal basis for processing is consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Upon receiving a request, we will respond to you within one month.

8. Right to Complain

Should you have any concerns regarding our handling of your personal data, we encourage you to contact us directly at [email protected] so we can address your concerns.

However, you also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement if you believe that the processing of personal data relating to you infringes data protection regulations. For Singapore, the relevant authority is the Personal Data Protection Commission (PDPC).

9. Changes to This Privacy Policy

JourneyLink eSIM Guide has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

JourneyLink eSIM Guide

airalos-travel.click

80 Robinson Road, #10-01, Singapore 068898

Email: [email protected]

Phone: +65 6534 2091

Last updated: October 26, 2023

Frequently Asked Questions about Privacy

What information does JourneyLink eSIM Guide collect from me?

We only collect personal information that you voluntarily provide through our contact form. This typically includes your name, email address, and the content of your message. We do not collect any other personal data through direct input or automatic means.

Does JourneyLink eSIM Guide use tracking cookies or analytics?

No, we explicitly do not use any tracking cookies, analytical cookies (such as Google Analytics), or advertising pixels. Our use of cookies and local storage is strictly limited to managing your consent regarding our cookie banner.

How long do you retain my contact form submissions?

We retain personal data from contact form submissions for a maximum of 12 months from the date of the last communication. This period allows us to adequately address your inquiry and any related follow-ups before the data is securely deleted or anonymized.

Do you share my personal data with third parties?

No, JourneyLink eSIM Guide does not sell, trade, or rent your personal identification information to others. Your contact form submissions are not shared with any third parties, except in cases where we are legally required to do so.

What are my rights regarding my personal data?

You have several rights, including the right to access, rectify, erase, restrict processing, data portability, and object to processing your personal data. You also have the right to withdraw your consent at any time. Please refer to Section 7 of our Privacy Policy for a detailed explanation.

How can I exercise my privacy rights?

You can exercise any of your privacy rights by contacting us directly via email at [email protected]. We aim to respond to all requests within one month.

Is my data secure with JourneyLink eSIM Guide?

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. Our minimal data collection approach inherently reduces potential risks.

Where can I find more information about choosing an eSIM for my travel needs?

While this page focuses on our privacy practices, you can find extensive resources on selecting the right eSIM for your international travels on our Services page. We recommend reviewing our detailed comparison matrix to evaluate options effectively. Check the Selection Matrix for a structured approach to comparing eSIM features.